FAQ

Common Questions

Yes you can. There is a small amount of sodium in softened water due to the water softening process, to put this into perspective there is more sodium in a glass of milk than in a glass of softened water. If you live in a very hard water  where the water hardness is over 400ppm you should have a separate water mains tap in the house. The only times we advise against drinking softened water is when making up formula for small babies or if you are on a prescribed low sodium diet.

This is not an instant process but over time soft water will dissolve the scale. It should be an essential appliance for anyone moving into a new home to keep everything looking and running like new.

Having a water softener should not impact on the flow of water unless you have every tap in the house running at once. Then there may be a marginal drop in pressure.

We have a team of experts engineers on hand. Our water softeners are reliable and faults are rare. If you need any assistance feel free to contact our office.

The Premier has 5 unique feature that give it its industry-leading status

 

1. Timed & Metred: If you know much about water softening, then you might know by now that there are certain types of softeners that can’t guarantee soft water 24/7, such as timed-only units. The Premier on the other hand is equipped with a timed & metered operation to guarantee 100% limescale free water 100% of the time.

 

2. Filtration Quality: The solution within a softener that removes the hardness from your water is called resin granules, and the finer the resin, the finer the filtration you will achieve. For that reason, our Premier uses german ultra-fine resin to deliver the greatest filtration quality available.

 

3. Size: Borrowing from the expertise of our 3 industry-leading water treatment brands – Icewater, Ecofil and Euro Water Solutions, we were able to design the Premier as compact as your entry-level, timed-only softener. As a result, the Premier is considered to be the most compact system available – delivering three times the performance for half the size of your industry standard softener!

 

4. Ceramic: Conventional softeners typically contain internal plastic components that, in addition to affecting your systems performance, are also subject to wear and tear over the years. In response, we armed the Premier with high-durability ceramic materials. This makes your softener extremely durable
and efficient, enabling your salt and water consumption to be reduced by a massive 66%! .

 

5. Complementary 3-Stage Filtration System: Whilst water softeners tailor the limescale throughout your entire house, the one place where your soft water will be by-passed is at your source of drinking water. Under traditional circumstances, this would mean that your filtered drinking water tap would not tailor for limescale, and thus, you would still find limescale building up in your kettle, glasses, or ultimately anywhere else that you use your drinking water for.And most other suppliers try to sell a softener with a single-stage 5-inch carbon filter, which won’t tailor for limescale. For this reason, when ordering a Premier, we include the 3-stage filtration system free of charge to tailor for your premium filtered and limescale-free drinking water.

The difference between the 3-Stage and the 6-Stage Reverse Osmosis is that the 3-Stage is designed to remove impurities such as chlorine, bad odours and taste, but it wouldn’t remove the likes of fluoride, for example. With the 3-Stage, you would be removing water contaminants and impurities to a premium degree, but you wouldn’t be removing everything.

 

Reverse Osmosis on the other hand is a complete purification of your drinking water, eliminating all water contaminants, impurities, and chemicals. With traditional RO systems, which would typically be a 5-stage filtration, you would be removing everything that you don’t want, which is great, but you would also be removing your minerals.

 

That is why we have made our RO system a 6-Stage, the final stage of which is not a filter but a remineraliser which puts the minerals that you do want, such as Calcium, Magnesium, Zinc, Potassium, etc., back into your water. In this way, you get the best of both worlds by removing everything that you don’t want whilst retaining everything that you do.

People might upgrade to the 6-Stage RO for multiple reasons. For example, some elderly people have medical conditions that advise RO water. The most common reason however of why upwards of 60% of our clients tend to upgrade to the 6-Stage RO comes down to a peace of mind factor – that their water will be protected at all times, regardless of unknown contaminants or boiled water notices.

 

Water treatment experts find new drinking water contaminants on an annual basis, which is why chemicals such as chlorine are used to treat water. As a result, we might have our current water conditions this year, but down the line you might have to tailor for other impurities, not to mention impurities that go unnoticed. As a result, many clients upgrade to the 6-Stage because it doesn’t matter what water condition comes down the line, they have the peace of mind that they will always be protected and still receive all of their essential minerals.

Water filtration is measured in the unit of microns. To be protected during a boiled water notice you would need to be purifying your water to below 1 micron. This filtration is achieved with our 0.5 micron Profine filtration, as well as the 6-Stage Reverse Osmosis system.

No. The water softener will be located at the mains entry of water to the house, which 9 times out of 10 will be located underneath the kitchen sink. However, that doesn’t mean that it has to be located there. If you have more space in any of the surrounding presses, or would simply rather have it installed in one of the other presses for convenience reasons, then we can do so as long as we can access the mains. This is further achieved due to the Premier’s compact size. In the rare circumstance that there is no space to work with inside the house, then we can install such in an outdoor box.

Once the softener is installed, you will see the benefits of soft water after approx. 3 days as the soft water has to make its way through your tank which can take about 72 hours, depending on the size of the tank.

 

In terms of the current build-up of limescale in the pipes, the soft water will gradually dissolve that away. This process can take between a few weeks for more new houses, to a few months for very old houses that have a very high build up in the pipes.

How much salt you use will depend on the hardness of your water and your family’s consumption. However, we would expect a home of 4 people to spend between €40-50 per year on salt.

Where you source the salt is entirely up to you. You can get it from our office if you’re passing by the area. Alternatively, you can source such from any local DIY store, such as Woodies or BnQ, for example.

The size of your softener will depend on the number of people in your home. You can see the relevant dimensions of our 3 different sized systems on the water softener section of the website.

We will conduct an annual service on your Premier Package annually. This service includes the replacement of your drinking water filters, as well as a full service on your Premier water softener. Once completed, we then extend your fully
comprehensive warranty, which covers your parts and labour, for another 12 months. You can opt out of the servicing whenever you please, however, we would advise against this from a warranty and a health & safety perspective.

No, you won’t need to worry about anything. Any adjustments/ incisions made to shelves are carried out by our professional engineers.

Yes, we will provide you with a separate drinking water tap free with the filtration system. However, if you don’t want a separate tap, you have the option of upgrading to the Triflow tap, which replaces your current tap and gives you your standard hot & cold, as well as your new filtered water.. The Triflow usually costs €299 by itself, but you get €100 off when purchasing a Premier, bringing the cost of your Triflow Tap down to €199.00 Inc. VAT.

Yes, the engineer will drill a new hole. However, if you don’t want the separate tap, you have the option of upgrading to the Triflow tap, which replaces your current tap, and gives you your standard hot and cold, as well as your new filtered water.. The Triflow usually costs €299 by itself, but you get €100 off when purchasing a Premier, bringing the cost of your Triflow Tap down to €199.00 Inc. VAT.

Filter changes are conducted once a year as part of your annual maintenance.

How often you top the unit up with salt will depend on your home’s requirements. For example, how hard your water is, the number of people in your home, etc. However, generally speaking, a household of 4 people might top their unit up once every month.

No, the water softener will not affect your water pressure.

If you are not sure if the system will fit, then there are alternative ways that we can address the situation.

 

  1. You can send us images of the space under your sink/ surrounding presses to our email or Whatsapp.

 

  1. We can arrange a site survey for you where one of our engineers will go out to your house and show you the set up, check your water hardness, and answer any other questions that you might have before moving forward!
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